Our business is located in Broome, Western Australia.

Shipping: Domestic shipping requires 2-5 business days for delivery and international shipping requires 14 days for delivery. You will be supplied a tracking number once your item has been dispatched.
 Please contact us for return approval.
Refunds are at the discretion of pearlwholsealer.com.au Pty Ltd and will be processed in accordance with Australian Consumer Law. Refunds may not be necessarily be made using the original payment method.*pearlwholsealer.com.au Pty Ltd is not responsible for any items damaged during return transit. Items received damaged may be refused or assessed a fee for the damages.
For approved returns
Pack the pearls securely: Pack the pearls securely inside their original packaging. Use bubblewrap: Ship the items inside its original packaging and wrap securely with bubble wrap similar to how you received them. Items received damaged will be assessed a fee. Require a signature upon delivery: All packages should be sent requiring our signature when delivered to ensure that we receive them. Insure your shipment: For your protection, please insure your return/exchange shipment.